Front Office Manager 

Job Title
Front Office Manager 
Job Description

Front Office Manager – Holiday Inn & Suites Port Moresby

At Holiday Inn & Suites Port Moresby our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Front Office Manager. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who has the following requirements;

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English.

  • Ensure your front office team delivers a great service, professional attention and personal recognition
  • Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
  • Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
  • Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
  • Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.

Because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn & Suites Port Moresby brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5300 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have room to be yourself. Hand deliver your application to Holiday Inn or email: [email protected] before COB Friday 2nd August 2019.

Job Type
Full Time
Experience
3 - 6 Years
Education
University Degree
Language Proficiency
  • English
Posted
Jul 29, 2019
Location
Province
National Capital
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